Manager, Production

Stephen Thomas Ltd (ST) is a full-service marketing and fundraising agency dedicated to helping our non-profit clients succeed. Right now, we are seeking a Manager, Production – someone who exhibits personality, proactivity, productiveness, positivity, energy and attention to detail.

We are currently seeking a Manager, Production to join our team. You will be responsible for the management and delivery of direct mail print production services for our account teams on behalf of our clients.

Core responsibilities:

  • Inform the Director, Production, of client production schedules, including budget and timelines; continually advise on industry and supplier updates and individual project status
  • Coordinate and complete assigned client campaigns on time, within budget and with excellent quality according to client standards including art work, scheduling, product deliver, invoicing and campaign reports
  • Prepare and submit mailing quotes to account teams
  • Prepare purchase orders and production schedules and follow up to ensure projects are correct and deadlines are met
  • Check proofs (art, data, laser and letter shop) before passing to account teams for approval
  • Ensure that required postage for projects is sent to suppliers
  • Coordinate and monitor deliveries and deadlines of stock and laser proofs
  • When projects are complete, obtains sample packages and verify accuracy of job drop summary report statement of mailings, inventory reports and invoices for Account Teams in order for them to complete mailing reports
  • Provide regular status updates to account teams
  • Prioritize work assignments, problem solve and inform Director, Production, should a problem arise with regard to overlap of deadlines, production issues, or interdepartmental problems
  • Maintain positive, productive working relationships with company staff in order to problem solve and fulfill production and company standards

Education & Experience:

  • Post-secondary education in related field such as business or graphic design
  • 1-3 years experience with print, laser and letter shop production
  • Strong customer service
  • Direct marketing experience
  • File and record management


  • Detail oriented
  • Proactive, problem solving capability
  • Demonstrated strong interpersonal communication skills
  • Organizational skills: handle multiple priorities, manage tight deadlines and thrive under pressure
  • Ability to work independently and also on team
  • Self reliance and flexibility
  • Strong work ethic
  • Numeracy skills: percentage, pricing calculations
  • Proficiency in Excel, Word and Adobe software
  • Keen interest in the volunteer sector

How to apply:         

  1. Send your resume and cover letter to
  2. Include your address in your resume
  3. Under “Subject” please reference “Production Manager ST”
  4. If you have already applied for this position on another site, please do not apply again

We thank all applicants, however, only those chosen for an interview will be contacted.